Player support
A light when you need it.
Help with The Cradle: Episode 01 and The Cradle: Trick-or-Treat.
Before you send a signal.
How do I play on iPhone or iPad?
Open the game’s itch.io page in Safari. For Episode 01 on iPhone, use Share → Add to Home Screen, then launch from the new icon to play without browser bars. On iPad, use the game’s full-screen button. Rotate your device to landscape.
Find your gameThe game runs slowly or won’t load.
Try a current browser, close other tabs, and reload the game. In Episode 01, lower graphics quality in Settings. If it still fails, send us your device model, operating system, browser version, and the point where loading stops.
Where can I adjust controls and comfort settings?
Episode 01 includes graphics, brightness, sensitivity, key rebinding, and interface size settings. Its Comfort settings offer options for a more comfortable experience. Headphones are recommended; you can also use subtitles.
How do I report a bug?
Tell us which game you played, your device and operating system, browser or app version, what you expected, and what happened instead. Include steps to reproduce and any error text. Avoid including passwords or personal account information.
Where are the iPhone and iPad App Store versions?
App Store links will appear on the game pages when available. The current game pages link to itch.io. For questions about native releases, contact us below.
Contact support.
Tell us what happened. We’ll reply to the email you provide.